Mission and vision
The mission of FIES EXCELLENCE, SL is to carry out our teaching and marketing activity of emergency and safety material, and maintenance, continuously improving quality, and placing ourselves one step ahead of customer expectations.
The future of our company will be assured through the commitment to quality with our services provided and the focus on serving our clients.
Strategic commitments and values
The effort to satisfy the customer will be the focus of everything we do.
Train our students so that they acquire knowledge and skills that allow them to face their duties effectively and responsibly.
Always maintain fluid communication with the client to meet their needs, requirements and expectations.
The future of our organization will be determined by the quality of our response to customer needs.
Guarantee the economic efficiency of the company in the face of the high level of market competitiveness.
We will support, we will give support and we will also develop an organization that:
- Be focused on continuous improvement
- Is aimed at meeting customer expectations and complying with applicable legal and regulatory requirements
- Be based on teamwork
- Communicate openly and encourage responses
- Ensure proper training
- Provide a safe work environment
- Stimulate initiative, innovation and creativity
- Recognize individual and team accomplishments
- Social and transparent commitment regarding the activities of the company
To achieve this, we will set the indicators corresponding to each of the measurable parameters to which we will assign values that will constitute our quality objectives for the set period.
Quality objectives that will accompany this statement and that will be jointly reviewed in predetermined periods.
The relationships of our organization, internally with our collaborators and externally with suppliers and clients, will be honest, objective and straight, always recognizing the dignity of the person as a member of the team.
We admit that these are the shared values within the organization FIES EXCELLENCE, SL